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Please visit the FAQ page, if you have not recently, to quickly search for an answer to your question (unless this is a change request that you know requires tech support).
IT support tickets: click here
The support tickets ask the questions to gather the data the IT department needs to process your request (and funnels the support requests to the appropriate person/people depending on the type of tickets and who is currently monitoring them).
FAQ page: click here
The frequently asked questions page contains information and tutorials on many commonly asked IT questions.