Scheduling GoTo Doesn’t Open Thunderbird?

Have you been trying to schedule a meeting on GoToMeeting and the program opens up Outlook or the Mail app on your computer, instead of Thunderbird? If so, you’ll need to complete one, or both, of the fixes below. Start with #1. Test again. If it continues to open up something other than Thunderbird, apply #2.

#1. Setting GoToMeeting Preferences for Default Mail App
– Open GoToMeeting
– In the taskbar (down by the time), right-click on the GoToMeeting icon and select ‘Preferences’ (you may have to click the little up arrow to show all icons)
– Once the preferences window opens, select the ‘Integrations’ category
– Check the box for “Use GoToMeeting with” and select the circle “My default email application”
– Now hit Ok, and try to launch a meeting again

If the issue persists, follow the steps below to change your computer’s default mail application (this SHOULD already be set, but we have found that it is not for some of us).

#2. Setting your computer’s default email application
– Hold your Windows Key (bottom-left on the keyboard, next to CTRL) and press “X” at the same time (this pops up a window of system options)
– Click on ‘search’
– Type in “default apps” (no quotations) and click on that option
– Under ‘choose default apps’, the very first option is usually Email
– Click on whatever app is listed below email (Outlook, Mail, etc.)
– Select ‘Thunderbird’ from the list that appears.
– Close that window and try launching a meeting again (it should now work).

If you continue to have issues, as always, please send us a support ticket from the help desk.